Shipping policy

Thank You!

Thank you for visiting and shopping at Walkie Caddie! OnSet Brands LLC is the authorized master distributor, fulfillment center, and shipping hub for the Walkie Caddie ecosystem.

Please Note: The Walkie Caddie website is managed by OnSet Brands LLC. All orders, shipments, and customer service inquiries are handled directly by OnSet Brands.

Domestic Shipping Policy

We aim to ship the same day you order if placed by 2:00 PM CST—otherwise, it may go out the next business day straight from OnSet Brands HQ in North Texas. Most U.S. orders arrive in 3–6 business days.

Need your gear before call time? Expedited shipping options (from carriers like USPS, UPS and FedEx) are available at checkout and are fully at the customer's expense. Orders are not processed or shipped on weekends, major holidays, or during an active apocalypse.

If we are experiencing a high volume of orders or severe weather, shipments may be delayed by a day or two. If there is a significant delay with your order, we’ll contact you via email or text.

Address Accuracy & Missing Unit Numbers 

Please double-check your shipping address before placing your order. Missing information—such as apartment, suite, unit, or building numbers on shipping addresses—will delay fulfillment, as we must pause shipment to verify full delivery details.

  • Response Window: If we reach out to verify an incomplete address and do not receive a response within 5 business days, your order may be canceled and refunded.

  • Carrier Deliverability: Orders shipped with incomplete or incorrect personal addresses provided by the customer are not eligible for free reshipments or refunds if the package is delayed, lost, or marked undeliverable by the carrier.

Modular Gear, "Kit of Parts" & Merch Processing

As we expand the Walkie Caddie platform into a full "Kit of Parts" system, please keep the following operational guidelines in mind:

  • Bundled Orders: Base units ($29.99 direct MSRP) and modular accessories (such as soft-side Velcro patches, accessories, and extra color Walkie Caddie patches) placed in a single order will ship together in a unified package whenever possible.

  • Custom Apparel & Soft Goods: Physical merchandise (personalized velcro patches using our specialized DTF print profiles) will require additional business days of fulfillment processing prior to carrier handoff. Please see the Personalized Patch page for production and delivery times.

  • Small Accessory Shipping: Standalone patch or single-accessory orders ship via Tracked Letter Mail to keep shipping costs lean. This provides milestone updates and delivery confirmation without forcing you to pay full package freight for a single patch. Full package tracking upgrades are available at checkout.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Timelines:

  • Standard Ground: 3–6 business days

  • Priority Mail:* 2–3 business days

  • Overnight: 1–2 business days

*USPS Priority Mail does not guarantee delivery within 2–3 business days. Per USPS guidelines, Priority Mail can take up to 7 business days during peak volume.

Overnight delivery is available only for delivery addresses within the continental United States and is dependent on carrier pickup cutoffs, day of the week, and weather conditions.

Free Shipping Policy

OnSet Brands may roll out free shipping for qualifying domestic orders because we believe in treating hard-working folks right. Free shipping applies to qualifying order thresholds within the 48 contiguous U.S. states and Washington, D.C.

Heads up: Free shipping does not apply to international orders or bulk wholesale/dealer freight shipments. We love y'all, but international logistics gets complicated real fast.

Shipping to P.O. Boxes, Studio Lots & Production Trailers. Need your gear shipped straight to a P.O. Box, studio lot, venue loading dock, or production trailer? We’ve got you covered:

  • P.O. Boxes: Must be shipped via USPS. FedEx and UPS cannot deliver directly to standard P.O. Boxes.

  • Production Trailers & Studio Lots: We utilize multi-carrier fulfillment (USPS, FedEx, and UPS) through our logistics hub. As long as your location has a physical street address and an active receiving dock or office, we can route your package straight to your department.

Double-check your unit number, trailer letter, or department call-out at checkout to ensure your gear doesn't end up sitting in crafty.

Package Protection & Insurance

We back our gear and pack every order to handle the realities of transit.

  • Standard Retail Orders under $100: All domestic orders that total under $100 USD are automatically protected by OnSet Brands. If your gear is lost or damaged in transit prior to delivery, our support team will handle it directly and will do its best to get you a fast replacement.

  • Bulk & Wholesale and/or Orders over $100+: Full-value shipping insurance is not automatically included for wholesale, dealer, or orders over $100 USD. Wholesale/bulk buyers and customers with orders over $100 must explicitly opt in and pay for carrier insurance during order placement or invoicing. If wholesale insurance is declined, carrier liability is strictly limited to standard carrier default coverage ($100 total value or less).

Shipment Confirmation & Tracking

Once your order leaves OnSet Brands, we’ll send you a shipment confirmation email with a live tracking number faster than you can say "check the gate." Keep an eye on your inbox (and check your spam folder just in case it gets sneaky).

Damaged, Lost, or Stolen Orders

We pack your gear like it’s going to war (and sometimes set life feels like it is). Once it’s in the carrier’s hands, OnSet Brands LLC isn’t directly liable for carrier transit mishaps. If your order arrives looking like it went ten rounds with a forklift—or vanishes in transit—please contact the carrier to file an official claim.

You can also email us at orders@walkiecaddie.com we’ll do our best to help point you in the right direction.

Pro Tip: Save all original packaging, damaged boxes, and modular components before filing a claim. Evidence = action.

Refunds & Returns Reference

Not totally satisfied? Most unaltered base units and unmounted patches can be returned within 30 days of delivery status. You can ship it back yourself or use our automated portal to generate a prepaid label (a flat $6.00 return fee will be deducted from your final refund). Check out our full Refund Policy for complete details.

Policy Updates

OnSet Brands LLC reserves the right to update or modify this Shipping Policy as our product ecosystem expands. The most current version posted on our site overrides previous versions, even if scribbled in your set notebook.