Refund policy

At Walkie Caddie, we want you to love your gear. In fact, we’re so confident you will, we offer a no-fuss 30-day money-back guarantee starting from the day carrier tracking shows it arrived at your doorstep.

That’s 30 days to test it on set, wear it, organize your EDC, and free up your pockets.

30-Day Standard Returns

If you decide the Walkie Caddie isn’t for you, no hard feelings. We accept returns on eligible items within 30 days of delivery under these options:

  • Automated Return Label: Use our self-service portal to generate a pre-paid shipping label. A flat $6.00 return shipping fee will be deducted from your final refund to cover postal carrier costs.

  • Ship It Yourself: Send the item back via your preferred trackable carrier.

Custom & Personalized Items (Final Sale)

All personalized products—including Iteration 2.0 custom hook-and-loop patches (allowing up to 11 custom characters for one line option and 11 characters x2 for two line option)—are strictly Final Sale.

Once an order containing a personalized patch is placed, it cannot be modified, cancelled, or returned. If your custom patch arrives with a manufacturing defect or printing error on our end, contact support@walkiecaddi.com or text us at 817-406-5465 within 14 days of delivery for a fast, free replacement.

 

Return Conditions

To be eligible for a refund on non-custom items:

  • Items must be unaltered and in resellable condition (no tape mods, permanent marker call signs, or grease stains).

  • If you purchased a bundle or "Kit of Parts" system, all included non-personalized accessories must be returned together.

  • Original packaging is appreciated, but we won't penalize you if you recycled the plastic wrapper.

If We Messed Up

If your return is due to an error on our part—wrong item shipped, manufacturing defect, or damaged hardware—we cover 100% of the return shipping costs. We'll issue a prepaid label immediately to make it right.

How to Start a Return

  1. Log into your account via our storefront to initiate a self-service return.

  2. Or, email us at support@walkiecaddie.com or text 817-406-5465 with your order number and request.

SMS Communications & Transactional Updates

By providing your mobile number at checkout or contacting our support line, you agree to receive transactional SMS updates regarding your orders, shipping status, and address verifications from 817-406-5465. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for support. No mobile information will be shared with third parties or affiliates for marketing purposes.

Refund Processing

Once your return arrives at our Dallas logistics hub and passes inspection, your refund is issued directly to your original payment method within 3–5 business days.

Walkie Caddie storefront operations, order fulfillment, and customer support are managed directly by OnSet Brands LLC under exclusive license.